Refund & Return Policy – Afroz

At Afroz, customer satisfaction is our top priority. We strive to provide high-quality ladies handbags across Pakistan. If you are not fully satisfied with your purchase, please read our Refund & Return Policy carefully.

Refund Policy

  • Refunds are issued only for approved returns

  • Refunds are processed after the returned item is received and inspected

  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer or store credit

  • Refund processing time: 5–7 working days

Shipping charges (if any) are non-refundable.

Exchange Policy

  • Exchanges are allowed for damaged or incorrect items only

  • Exchanges are subject to product availability

  • If the requested replacement is unavailable, a refund or store credit will be offered

Returns Eligibility

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect

  • The issue is reported within 24 hours of delivery

  • The product is unused, unwashed, and in original condition

  • Original packaging, tags, and invoice are intact

Returns will not be accepted for reasons related to change of mind, color preference, or size expectations, as product images may slightly vary due to lighting or screen resolution.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Non-Returnable Items

The following items are non-returnable:

  • Items reported after 24 hours of delivery

  • Products that show signs of use, damage, or tampering

  • Items without original packaging or tags

  • Sale or discounted items (unless defective)

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Order Cancellation

  • Orders can only be cancelled before dispatch

  • Once an order has been shipped, it cannot be cancelled

Need help?

Contact us at {email} for questions related to refunds and returns.