> Shipping & Delivery
How long does delivery take?
A: Afroz.pk standard delivery takes 3 to 7 working days across Pakistan. However, sales day or event holidays might affect it
What are the delivery charges for orders?
A: Afroz.pk gives free shipping for orders above 3499/-. A Shipping Cost of 199, along with government taxes, will be charged for all orders
Is Cash on Delivery available?
A: Yes, Afroz gives Cash on Delivery service to its customers.
Can we open the parcel before Paying for it?
A: Yes, Afroz provides Open Parcel facilities to it's customers so you can easily check the product before paying for it.
> Exchange & Change
Can I exchange my order?
A: Yes, you can exchange your order within 7 working days.
What are Exchange Charges?
A: As for our standard delivery charges, the charges for returns and exchanges will be the same as 199/- PKR along with gov charges/taxes.
How long will the exchange process take?
A: It usually takes 2-7 days to complete the online exchange process after receiving the product from your side.
How can I return or exchange an order?
A: For filing a return or any exchange, you can contact us on our customer service team on WhatsApp or Instagram.
> Payments
What payment options do you have?
A: We accept Cash on Delivery & JazzCash, EasyPaisa, or Bank Transfers.